jiloko is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information under Philippine law.
All personal data transmitted between your device and jiloko's servers is protected using industry-standard TLS/SSL encryption. Your login credentials, transaction data, and personal details are never transmitted in plaintext. jiloko maintains encrypted data storage with strict access controls at the infrastructure level.
jiloko operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and its implementing rules and regulations. Your rights as a data subject under Philippine law are enforceable with respect to any personal information held by jiloko. We are registered with the National Privacy Commission (NPC) as required by law.
jiloko does not sell, rent, or trade your personal data to third parties for marketing purposes. Full stop. Your information is used only for the purposes described in this Privacy Policy — account management, regulatory compliance, payment processing, fraud prevention, and service improvement. Nothing else.
jiloko collects only the personal data necessary to provide and maintain the platform, comply with PAGCOR regulations and Philippine AML law, and verify player eligibility. We do not collect data speculatively or for purposes beyond those stated in this policy. If the purpose changes, you will be notified.
As a jiloko member and data subject under the Data Privacy Act, you have the right to access your data, correct inaccuracies, object to processing, request deletion (subject to legal retention obligations), and receive a copy of your data in a portable format. All rights can be exercised by contacting our Data Protection Officer.
jiloko retains personal data only for as long as necessary for the purpose it was collected, or as required by Philippine law. Account data is retained for a minimum of five (5) years after account closure in accordance with PAGCOR and AML record-keeping requirements. Data no longer required is securely deleted.
1.1 This Privacy Policy ("Policy") is published by jiloko ("jiloko," "we," "our," "us") in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission ("NPC").
1.2 This Policy applies to all personal information collected, processed, stored, and used by jiloko in connection with the operation of the jiloko online gaming platform accessible at jiloko.org, including all associated services, features, account management functions, and communications directed to registered members and platform visitors.
1.3 By registering a jiloko account, using the jiloko platform, or otherwise providing your personal information to jiloko, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
1.4 This Policy should be read in conjunction with jiloko's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, the specific provisions of this Privacy Policy shall govern in matters relating to personal data protection.
Plain-language summary: This policy tells you exactly what personal information jiloko holds about you, why we have it, what we do with it, and how you can exercise your rights over it under Philippine law.
2.1 jiloko acts as the data controller with respect to personal information collected through the jiloko platform. As data controller, jiloko determines the purposes for which and the means by which personal information is processed.
2.2 jiloko has appointed a Data Protection Officer ("DPO") as required under the Data Privacy Act. The DPO is responsible for overseeing compliance with this Policy and the DPA, handling data subject requests, and liaising with the National Privacy Commission on matters relating to data protection.
2.3 Contact details for the jiloko Data Protection Officer are provided in Section 15 of this Policy. All data subject rights requests and privacy-related inquiries should be directed to the DPO.
3.1 Registration and account data: When you create a jiloko account, we collect your Philippine mobile number, date of birth, chosen password (stored in hashed form — never in plaintext), and the date and time of registration.
3.2 Identity verification (KYC) data: To comply with PAGCOR requirements and the Anti-Money Laundering Act, we collect government-issued identification documents at the time of your first withdrawal. This may include your name, address, date of birth, and ID document number as shown on your submitted ID (e.g., Philippine passport, driver's license, UMID, SSS, PhilHealth, or voter's ID).
3.3 Financial transaction data: We collect details of all deposits and withdrawals processed through your jiloko account, including transaction amounts, timestamps, payment method identifiers (e.g., your GCash or PayMaya account number), and transaction reference numbers.
3.4 Gaming activity data: We collect records of all game sessions, bets placed, game outcomes, bonus activations, and wagering activity associated with your account. This data is required for regulatory record-keeping and dispute resolution purposes.
3.5 Device and technical data: When you access jiloko, our systems automatically collect your IP address, browser type and version, operating system, device type, screen resolution, session timestamps, and referring URL. This data is used for security monitoring, fraud detection, and platform optimization.
3.6 Communications data: We retain records of communications between you and jiloko's support team via live chat and email, including the content of those communications, for quality assurance and dispute resolution purposes.
3.7 Responsible gaming data: If you set deposit limits, loss limits, cool-off periods, or self-exclusion through jiloko's responsible gaming tools, we record those preferences and activation dates. This data is retained to enforce your stated preferences and for regulatory compliance.
Note: jiloko does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond age verification), or biometric data beyond what is visible on standard Philippine government-issued ID documents.
4.1 Directly from you: The majority of personal data jiloko holds is provided directly by you — during account registration, KYC verification, payment processing, customer support interactions, and your use of responsible gaming tools.
4.2 Automatically through the platform: Technical data (IP address, device information, session data) is collected automatically when you access jiloko.org through standard server logging and session management processes.
4.3 Through cookies and similar technologies: jiloko uses cookies and similar tracking technologies to maintain your login session, remember platform preferences, and collect anonymized analytics data. See Section 8 for full details on jiloko's use of cookies.
4.4 From payment providers: When you make a deposit or withdrawal, jiloko receives confirmation data from payment providers (GCash, PayMaya, BPI, BDO, Metrobank) including transaction status and your registered account identifier with that provider. jiloko does not receive or store your full payment credentials.
4.5 From regulatory sources: In fulfilment of our PAGCOR regulatory obligations, jiloko may receive information from regulatory bodies or law enforcement agencies relating to specific accounts or transactions as required by Philippine law.
5.1 jiloko processes your personal information on the following legal bases under the Data Privacy Act:
6.1 jiloko uses personal information collected from members for the following specific purposes:
Marketing opt-out: If you have opted in to receive promotional communications from jiloko and wish to withdraw that consent, you may do so at any time through Account Settings → Communications Preferences or by contacting the support team via live chat.
7.1 jiloko does not sell or rent your personal data to any third party for commercial purposes. We share your personal information only in the following limited and controlled circumstances:
7.2 All third parties with whom jiloko shares personal data are required to maintain appropriate data security standards and to use such data only for the specific purpose for which it was disclosed. jiloko requires contractual data processing agreements from all service providers who handle member personal data.
8.1 jiloko uses cookies and similar technologies (including local storage and session storage) on jiloko.org. Cookies are small data files placed on your device that help the platform function correctly and allow us to understand how the platform is used.
8.2 Essential cookies: These are required for the platform to function. They include session authentication cookies that keep you logged in during your visit, security cookies for CSRF protection, and cookies that maintain your language and display preferences. These cannot be disabled without breaking core platform functionality.
8.3 Analytics cookies: jiloko uses anonymized analytics to understand aggregate user behaviour — which game categories are most visited, where players navigate from, and how platform load times are performing. This data is collected in aggregate and is not linked to individual member identities.
8.4 Cookie consent: On your first visit to jiloko.org, you will be presented with a cookie notice. Acceptance of non-essential cookies is opt-in and separate from account registration. You may withdraw cookie consent or manage cookie preferences at any time through your browser settings.
8.5 Browser-based control: Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Disabling essential cookies may impair or prevent your ability to log in to jiloko. jiloko does not respond to "Do Not Track" signals due to the lack of a uniform standard, but honours explicit cookie preference settings.
9.1 jiloko employs a layered security architecture to protect member personal data against unauthorized access, disclosure, alteration, and destruction. Security measures include, but are not limited to:
9.2 Breach notification: In the event of a personal data breach that is likely to result in serious harm to data subjects, jiloko will notify affected members and the National Privacy Commission within 72 hours of breach discovery, as required by NPC Circular 16-03.
9.3 While jiloko takes all reasonable precautions to protect your data, no security system is completely impenetrable. You also have a role in protecting your data — maintain a strong, unique jiloko password and never share your login credentials with anyone.
10.1 jiloko retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
10.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with jiloko's data disposal procedures. Physical documents (where applicable) are shredded; digital records are cryptographically wiped or overwritten.
11.1 As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal information held by jiloko:
| Right | What It Means | Status |
|---|---|---|
| Right to be Informed | You have the right to be told what personal data we hold about you and how it is used — which this Policy fulfils. | Available |
| Right of Access | You may request a copy of the personal data jiloko holds about your account, including transaction history, KYC records, and game logs. | Available |
| Right to Correction | You may request correction of inaccurate or incomplete personal data. Corrections to registered mobile numbers require identity verification via live chat. | Available |
| Right to Erasure | You may request deletion of personal data. Deletion is subject to legal retention obligations — data required for regulatory compliance (PAGCOR, AMLA) cannot be deleted before the mandated retention period expires. | Partial |
| Right to Object | You may object to processing of your personal data, in particular processing for direct marketing purposes. Objection to essential processing (account management, regulatory compliance) may require account closure. | Available |
| Right to Data Portability | You may request a copy of your personal data in a structured, commonly used, machine-readable format (CSV or JSON) for your own use or transfer to another controller. | Available |
| Right to Damages | You are entitled to claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained or used personal data, in accordance with the DPA. | Available |
11.2 To exercise any of the above rights, contact jiloko's Data Protection Officer via email at [email protected] with the subject line "Data Subject Rights Request," or via live chat. You will be required to verify your identity before any data subject request is actioned. jiloko will respond to your request within 15 business days of receipt and verification.
11.3 If you are not satisfied with jiloko's response to a data subject rights request or believe that jiloko is processing your personal data in a manner that violates the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 The jiloko platform is strictly restricted to individuals aged 21 years and above. jiloko does not knowingly collect personal data from individuals under 21 years of age. Age is verified at registration and at first withdrawal.
12.2 If jiloko becomes aware that personal data has been collected from an individual under the age of 21, such data will be immediately deleted and the associated account will be closed. Any deposits made by an underage player will be returned to the originating payment method after verification, subject to applicable regulatory requirements.
12.3 If you are a parent or guardian and have reason to believe your child or minor dependent has created a jiloko account, please contact our support team immediately via live chat or email so that the account can be reviewed and closed.
Age Requirement: 21+ Under PAGCOR regulations, the minimum legal gambling age in the Philippines is 21 years. This requirement is non-negotiable and applies to all jiloko members without exception.
13.1 jiloko's primary data processing infrastructure is located in the Philippines. However, certain service providers engaged by jiloko — including game software providers and technology infrastructure partners — may be located outside the Philippines.
13.2 Where personal data is transferred outside the Philippines to a third country, jiloko ensures that appropriate safeguards are in place to protect your personal data to standards equivalent to those required under the Philippine Data Privacy Act. These safeguards may include contractual data processing agreements incorporating NPC-approved standard contractual clauses, or reliance on an adequacy determination by the NPC with respect to the destination country.
13.3 jiloko does not transfer personal data to countries that do not provide an adequate level of data protection without first implementing appropriate contractual safeguards and, where required, obtaining your explicit consent to the transfer.
14.1 jiloko reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR or NPC regulatory requirements, jiloko's data processing practices, or the services offered by the platform.
14.2 Material changes to this Privacy Policy — meaning changes that affect your rights as a data subject or significantly alter how your data is used — will be communicated to active members via SMS to their registered mobile number, with a minimum of 14 days' notice before the amended Policy takes effect.
14.3 The effective date of the current version of this Privacy Policy is displayed at the top of this document. We recommend reviewing this Policy periodically. Continued use of jiloko after the effective date of any amendment constitutes your acceptance of the updated Policy.
14.4 The previous version of this Privacy Policy will be archived and made available upon request to any member who requires it for legal or compliance purposes.
15.1 For all privacy-related inquiries, data subject rights requests, or concerns about jiloko's handling of your personal data, please contact jiloko's Data Protection Officer through the following channels:
15.2 jiloko aims to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days. Complex requests involving large volumes of data may take longer; we will notify you if an extension is required.
15.3 If you are not satisfied with jiloko's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC accepts complaints at privacy.gov.ph and through its official complaint intake process. jiloko encourages members to contact us first to allow us the opportunity to resolve your concern directly before involving regulatory authorities.
NPC Reminder: The National Privacy Commission (NPC) is the Philippine government body that enforces the Data Privacy Act. Filipino players have the right to file a complaint directly with the NPC if they believe their data privacy rights have been violated. jiloko operates in full cooperation with NPC oversight.
Now that you know exactly how jiloko protects your personal data, join thousands of Filipino players enjoying secure, regulated online gaming in Philippine Peso. Must be 21 years or older.
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